Contact information

Evernice.shop – Customer Support

We are here to help with product questions, order information, shipping updates, returns, refunds, and general website inquiries.

1 Store Information

Store Name: Evernice.shop
Legal Company Name: Wuhan Jifeng Jiaye E-Commerce Co., Ltd.

2 Customer Service Email

Email: support@evernice.shop

For faster assistance, please include your order number when contacting us about an existing purchase.

3 Business Address

Wuhan Jifeng Jiaye E-Commerce Co., Ltd.

Room 2, 2nd Floor, Unit 9, Building 4, Xingyue Garden, Zhanshan Street, Caidian District, Wuhan, Hubei Province, China.

Please note: This is the company's business address. Customer returns should be sent only to the return address provided by our customer support team after return authorization.

4 Customer Service Hours

Our customer support team is available:

Monday–Friday
9:00 AM–5:00 PM Pacific Time (PT)

We are closed on Saturdays, Sundays, and applicable public holidays.

Emails received outside business hours will generally be reviewed on the next business day.

5 Shipping Information

  • Shipping Area: United States only.

  • Fulfillment Location: United States warehouse.

  • Standard Shipping: Free.

  • Order Processing: 1–3 business days.

  • Estimated Transit Time: 3–5 business days.

  • Estimated Total Delivery Time: 4–8 business days.

6 Return and Refund Support

For return or refund requests, please email:

support@evernice.shop

Include your order number, product name, and a brief explanation of your request.

Please wait for return instructions before sending any item back.

7 Response Time

We aim to respond to customer inquiries within 1–2 business days.

Response times may be longer during weekends, public holidays, or periods of unusually high inquiry volume.